B&B Glass

Reviews of B&B Glass

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  Kristine Tobin Added October 07, 2018

  ★ ☆ ☆ ☆ ☆
  Would not recommend this company, was going to have another shower screen installed as per their Quote, but after the one that they have installed 2 weeks ago decided not to.
  The New Style Semi Framed shower screen 6mm Toughened Glass, Bright Silver Frames, Pivot Door.
  At the bottom of the door water leaks at the Silver hinge. We sent through a Video to the Mobile # that they gave us, after calling their Land Line.
  The gentleman came out this Tuesday 11/10/17, said... he had fixed the problem, a new Seal, but it didn't work.
  Wednesday morning 12/10/17, Morning Shower and the same problem, again sent the Video to the requested Mobile # after speaking to B& B Glass. Told, once they had looked at the video, they would call back. No response.
  Late afternoon, getting a little frustrated, still hadn't had the promised telephone call, so called again, to be told, there is nothing to fix the problem, of the leaking water from the silver hinge ... just great, are we to accept water will always run out over the tiles from the Hinge, told its the Shower Head, WHAT, is this just pushing aside the problem, your problem, being a faulty design of not sealing the Hinge to rectify water leakage.
  The gentleman, said we will refund your money, take back the Shower screen, which leave us no Shower Screen, and also $300 out of pocket as we had the Shower Screen Glass treated on their recommendation.
  It is very interesting to note, at our first visit to B&B Moss Street Slacks Creek Qld 4127, the gentleman recommended this full Glass Shower Screen 6mm Toughened Glass with the Pivot Door to be one of their most popular Shower Screens.
  Sounded great, good price and on this recommendation and customer reviews, placed our Order for the Shower Screen plus Glass Shelf to be fitted in shower and have an existing Mirror cut down and installed, all up a Balance paid to B&B Glass of $1165.00
  Waited as B&B Glass very busy, and eventually Shower Screen ready to be installed, plus shelf, Mirror needed to be fitted later as measurement was incorrect, not a problem happy to wait and have Mirror correct. Shower Screen Installed and not used, as having the glass treated. This has been done and paid for. Shower Glass treated and a excellent job done and would recommend this company.
  It's very disappointing, B & B Glass, a local supplier here in Slacks Creek not willing to fix the problem, obviously a design fault and could be rectified.....but B& B Glass not willing to give great after sales service.
  We didn't ask for a Refund just WANT the Problem of Water leaking Fixed.
  Give great thought to using this company, please check out other Companies particularly their After Sales Service as B & B Glass have a very disappointing After Sales Service.
  
  Offered our money back which will leave us 300.00 worse off as we had the glass treated on their recommendation. At our first visit to B&B Glass Showroom, the gentleman recommended this full Glass Shower Screen Found another problem when cleaning the glass The side glass surround does not fit all the way into the metal frame hence it is very unstable at the end See photo attached Rang about this and was told we wont help
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  Glenn Mitchell Added October 02, 2018

  ★ ★ ★ ★ ★
  This experience was rewarding, as I was given really good service at the Moss st store.
  I had little idea of what I needed for pool safety certificate issues, and the fella explained them
  and made helpful suggestions. I needed clear flexible perspex cut to size.
  A month later I found the need for clear perspex again, so went back.
  They were equally helpful , so I am happy to have discovered them.
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  Jason Sardie Added September 14, 2018

  ★ ★ ★ ★ ★
  A Pleasure to deal with. Custom made extra tall shower booth to suit me. Great price & very prompt. Highly recommended. Thanks
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  Dan BI Lee Added September 10, 2018

  ★ ★ ★ ★ ★
  Awesome! Quick! Good price!
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  Mike at Added August 23, 2018

  ★ ☆ ☆ ☆ ☆
  Went down to pick up my goods at
  3-50pm on a Monday afternoon.
  Nothing , no one any ware . No signs indicating hours of trading. Nothing on the website indicating hours of trading. No one answering their phones. One would think they are out of business. Are they? I guess I have lost my goods.
  Would not recommend them to my worst enemy ..... No yes I would. Dislike them as much. They deserve each other.

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